Total Quality Management Short Course

| Written by Padayon UP


This course will present the various TQM frameworks, concepts, and quality improvement tools necessary for implementing the quality culture needed in health service facilities. Total Quality Management (TQM) is a geared towards complete customer satisfaction. It is both a philosophy and a set of guiding principles that represent the foundation of a continual improvement for health care organizations’ performance. The outcome of TQM is increased productivity, efficiency, customer satisfaction, and quality health care.

Duration / Date:

Five days, scheduled on July 3-7, 2017

Target / Beneficiaries:

Medical and paramedical staff, teachers, researchers, and people involved in or with interest in increasing productivity, efficiency, customer satisfaction and quality health care

Cost of Participation:

PhP 12,000 per participant

Office in Charge:

UP Manila College of Public Health
Department of Health Policy and Administration

Contact Details:

Prof. Fernando Garcia Jr.
625 Pedro Gil Street
Ermita, Manila
Tel.: (632) 3104203
Telefax: (632) 5232997
E-mail: [email protected]

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