This course will present the various TQM frameworks, concepts, and quality improvement tools necessary for implementing the quality culture needed in health service facilities. Total Quality Management (TQM) is a geared towards complete customer satisfaction. It is both a philosophy and a set of guiding principles that represent the foundation of a continual improvement for health care organizations’ performance. The outcome of TQM is increased productivity, efficiency, customer satisfaction, and quality health care.
Duration / Date:
Five days, scheduled on July 3-7, 2017
Target / Beneficiaries:
Medical and paramedical staff, teachers, researchers, and people involved in or with interest in increasing productivity, efficiency, customer satisfaction and quality health care
Cost of Participation:
PhP 12,000 per participant
Office in Charge:
UP Manila College of Public Health
Department of Health Policy and Administration
Prof. Fernando Garcia Jr.
625 Pedro Gil Street
Tel.: (632) 3104203
Telefax: (632) 5232997
E-mail: [email protected]